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Delhi High Court seeks RAPIDO’s response to a plea for making their app disabled friendly

Last Updated on February 8, 2024 by News Desk

Delhi High Court recently sought cab aggregator Rapido’s response to a plea seeking directions to address the issues faced by disabled people while using their services.

The court was hearing the petition filed by disability rights activist Amar Jain and a visually impaired banker Dipto Ghosh Chaudhary where they asked the respondent to address the following issues-

“1. Visually impaired users cannot independently cancel a ride.

 2. Such persons cannot track the location of the driver.

3.  Such persons cannot message drivers from within the app. 

4. A number of critical buttons in the app are unlabeled, such as for the selection of vendors for making payments. These buttons are therefore inaccessible.”

The petitioner also asserted that the difficulty is not limited only to the Rapido application, but even other cab aggregators do not have a system in place to accommodate persons with disabilities.

the petitioners contended that Mr. Ghosh was denied a ride by a Rapido driver when he learned about his disability therefore undermining the dignity of a disabled person. It was noted that an application was filed by them earlier, which pointed out that there have been various updates in the Rapido mobile application.

Further, it submitted that even after these updates, the respondents failed to address the issues mentioned aforesaid which shows their casual and insensitive behaviour towards the matter.

“However, despite as many as six updates having taken place, not a single issue flagged by the petitioners has as yet been resolved, thus pointing to Respondent no. 1 ‘s casual and insensitive attitude.” The plea stated.

Thus, the Court sought Rapido’s response on these aspects.

 the matter is listed further on April 2.

Written by Shagun Behal


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